CA-1: Quality Management System

Goal

Improve construction quality by using a contractor that has a formal quality management process.

Requirements

The prime contractor, design-builder or construction management firm shall have a documented quality management system (QMS) for the entire company or at least the portion(s) of the company participating in the project. The QMS must be in place for the duration of project construction. As a minimum, the QMS and its documentation shall meet the requirements of International Standards Organization (ISO) 9001:2008 or ISO 9001:2000.

Documentation

Submit one (1) of the following items:

1. Documentation of the ISO 9001:2008 or ISO 9001:2000 certification for the prime contractor, design-builder or construction management firm
2. A copy of the prime contractor, design‐builder or construction management firm’s QMS documentation to include:  
   • Quality policy and objective
   • Quality manual
   • Listing of documented procedures
   • Listing of records retained in accordance with their QMS
    
3. Documentation of the Malcolm Baldrige National Quality Award awarded to the prime contractor, design-builder or construction management firm

Public commentary on credit CA-1